Corporate Frustration Rant

Before the world went into lockdown, I placed an order for 3 sets of items to be used as favors for a retreat to be held later in the summer if lockdowns allow. The order was to be fulfilled by Amazon fulfillment, so not coming from other distant land. The order didn’t come, then shipping slowed to a crawl due to COVID and since I wasn’t in a hurry, I waited. Months went by and the items could not be tracked because there was no tracking number given. I finally contacted Amazon and according to them, the package had been fulfilled by Amazon fulfillment and they could see that it had never been delivered. They did send me a refund, but this put me back to square 1 on the project. I was able to locate some of the items needed through another source, but some of it can’t be located at a reasonable cost to me.

This brings about two other issues. I designed labels for the containers for this retreat favor and decided that rather than print them at home on labels that would likely fade or smear, I would have Avery Dennison print them on plastic stick on labels that wouldn’t fade or smear. This is a nice service, though those labels ended up costing nearly as much as the containers. I received a shipping notice within a couple of days, the labels being sent Sure Post through UPS to the USPS. Tracking said I should have received them a week ago and tracking hasn’t changed in a week. If you go to the UPS site, it says that once the package is transferred to USPS (Postal Service), you have to contact USPS not them. Their site says the package was transferred in Roanoke over a week ago. USPS site says it is awaiting the package from UPS in North Carolina. Bottom line, it is lost in the ether. I have called Avery and was put in a call back queue awaiting to discuss it with them.

Because of shipping issues and not wanting to have to go out to the USPS or other shipping sites unless absolutely necessary during the lock down, I signed up for the 4 week trial of so that I could buy and print postage at home for anything from stamps, media mail, small and large packages as I was selling some items that I no longer use in my fiber arts and crafting. It took less than their 4 week trial to discover that when you add insurance, you get billed separately at the end of the month though it appears to come out at the time you buy the postage and that you get charged nearly $18/month for the privilege of printing your own postage yourself from home, though you can do it through other services for only the cost of the postage. I went online and processed a cancellation of services form and submitted it. When I received the credit card charge for the insurance and 4 weeks service which I didn’t complete and shouldn’t have been charged if the form had been processed, I called them, accepted that I was stuck with that month but was assured that the service had been cancelled. A month went by with no use and again I was charged for a month of service. I called again on Friday, sat on hold waiting for a customer service representative for nearly 30 minutes, and was told that neither my attempt to cancel online, nor my first call had cancelled, but it would be taken care of immediately and I would be refunded. The refund showed up in my account the same day that the month’s service was recharged to my account, but it was the weekend. This morning after another 30 minutes on hold awaiting a representative, following an electronic message that my account was closed, the representative said the notes showed it was closed, the refund made, and yes, rebilled, but she couldn’t help me because the account was closed and I would be transferred to her supervisor. Another 30 minutes of hold time and the supervisor was able to refund the second charge and assure me I wouldn’t be charged again, and that it hadn’t previously been marked not to recharge. I maintained my calm and stayed nice. But then they had the gall to send me a customer service survey. I wasn’t nice.

Avery finally called back, a much nicer system than sitting on hold for an hour and very quickly offered me either a refund or them to reprint the labels and send them out rush delivery. At least they have their act together.

And don’t get me started on FedEx, they have yet to get a delivery to me without it going to a neighbor or totally astray.

If the Post Office goes under, we are in trouble, we will never get anything ordered.

2 thoughts on “Corporate Frustration Rant”

  1. I understand your frustration with ordering online. We haven’t had package problems, but Xfinity cable is horrible when your contract runs out. We have had their service probably 32 years because we have no other choice in the areas we have lived. Bob spent several sessions of 2 hours each trying to get our bill down to a price we could manage.

    1. Wow. We are stuck with Pemtel, a local co-op and can’t negotiate prices, but they are pretty reasonable if you don’t use them for cable. We finally went with Direct TV for that so Jim can have HD.

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